Last updated: 10 October 2026

This policy explains what personal information Yiwu Sunspice Lingerie Co., Ltd. (“Sunspice”, “we”, “us”) collects through sunspicelingerie.com, why we collect it and what you can ask us to do with it. Our website is for business buyers: brands, distributors, retailers and online sellers who want to develop, source or buy lingerie from us.

Who we are

Yiwu Sunspice Lingerie Co., Ltd.
Room 2108, Block A, Wanda Plaza Office Building, No. 9 Xinke Road, Yiwu, Zhejiang 322000, China
Email: sales@sunspicelingerie.com

What we collect

When you send an enquiry through our quote or contact form, we collect the details you enter: your name, email address, subject and message, and, if you choose to give them, your phone or WhatsApp number, the product category or style number you are interested in, your target quantity and your launch date.

When you email us or message us on WhatsApp, we receive your contact details and whatever you choose to send us, such as sketches, tech packs, photos and order details.

When you place an order or set up an account, we collect the information needed to process it, such as company name, contact person, billing and delivery addresses, and order history.

When you browse the site, our web server records standard technical information such as your IP address, browser type and the pages you request. This is used to run and secure the website.

How we use it

• To answer your enquiry and prepare quotations, samples and orders.
• To develop, produce, pack and ship the products you order, and to handle after-sales questions.
• To keep business records, including the records we must keep for accounting and tax purposes.
• To keep the website working and secure.

We use your information because we need it to respond to your request and to perform or prepare a contract with you, because we have a legitimate interest in running our business and our website, or because the law requires it. We do not sell your personal information.

Your designs and confidential information

Sketches, tech packs, patterns and other design material you send us are used only to quote, sample and produce your order. We do not share them with other customers. If you need a separate confidentiality agreement before you send your designs, ask us.

Who we share it with

• Our website hosting and email providers, who store and deliver form submissions and emails for us.
• Freight forwarders, couriers and logistics partners, when we ship your order. We share only the delivery and contact details they need.
• Messaging services. If you contact us on WhatsApp, your messages are handled by WhatsApp under its own privacy policy.
• Public authorities, where the law requires it.

Third-party services on this website

• Google Fonts. Some fonts are loaded from Google’s servers, which means your browser sends your IP address to Google when the page loads.
• Google Maps. Pages that show our location may load a map from Google, which also receives your IP address.
• WhatsApp. Our WhatsApp buttons open WhatsApp. Nothing is sent to WhatsApp unless you click them.

Cookies

We use only the cookies the website needs to work, for example to keep items in a cart and to remember that you are signed in. We do not currently use analytics or advertising cookies. If that changes, we will update this policy and ask for your consent where required.

International transfers

We are based in China, and our website and service providers may store data in other countries. When you contact us from abroad, your information is transferred to China and to those providers so that we can respond and do business with you.

How long we keep it

We keep enquiry information for as long as we need it to answer you and to follow up on a possible order. We keep customer and order records for as long as the business relationship continues, and afterwards for as long as accounting, tax and other legal obligations require.

Your rights

Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive it in a portable format. To make a request, email sales@sunspicelingerie.com. We will reply within one month. If you are in the EU or the UK, you can also complain to your local data protection authority.

Changes to this policy

We may update this policy when our website or our business changes. The date at the top shows when it was last updated.